The following document details our practices regarding your data, how it is stored and how it will be processed.
1. We may collect and process the following data about you:
1.1 Information that you provide when filling in any forms on our website. This includes information provided using the contact form or when purchasing products. We may also ask you for information if you report a problem with our website or the products you have ordered;
1.2 If you contact us by letter or email, we may keep a record of that correspondence;
1.3 If you contact us by telephone, we may keep a record of the conversation for our records.
1.4 Details of transactions you carry out through our website and any information needed in order to complete your orders.
1.5 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
1.6 Should you wish to exercise your “Right to be forgotten” under GDPR please contact us and we will remove all data we hold about you with the exception of that which we are required to keep under statute and for accountancy purposes. Please use the contact form to make such a request.
2. Where we store your personal data
2.1 The personal data that we collect from you is stored on our servers within the UK.
3. Disclosure of your information
3.1 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
4. Access to your data
4.1 You have the right to view the information we hold about you. This may be subject to an admin fee of £25 to meet our costs in providing you with the information. Please use the contact form to make such a request.
5. We collect statistical data to help us improve the website for end users. This information could include your IP address, operating system and browser type and cannot be used to identify any individual personally.
5.1 For the same reason, we may obtain information about your usage of the website by using a cookie file which is stored on the hard drive of your computer. Cookies enable us to:
5.1.1 Estimate our audience size and usage patterns in order to better understand how we can improve the user experience.
5.1.2 Store information about your account settings, shopping cart contents and general website preferences. This allows us to recognise you when you return to our website and customise your experience to your individual needs.
5.2 You may refuse to accept cookies by activating the setting to block them in your browser. However, if you choose this setting you will be unable to utilise certain features on the website.
Any future changes to our Privacy or Cookie Policies will be posted on this page